Privacy and Security Policy
Privacy and Security Policy
Last updated: //2025
In these lines, we explain YUYA Foods' privacy policy and how we handle your data - whether collecting, transferring, or protecting it - and the legal framework that protects you in this regard.
Let's agree that when we request or use data from you, it will only be to improve the services we provide to you. Your approval of this policy means you consent to our collection and use of this data within the framework we have outlined above.
Clarification
There are many terms you often hear like cookies or personal data, so we mean by:
Terms and Conditions: Refers to the rules governing disputes, ordering processes, access, product returns, and refunds.
Privacy Policy: Refers to the mechanisms we use to maintain the privacy of store users while attempting to provide satisfactory service to them with third parties, and the mechanism for storage, collection, transfer of data, and child protection.
Account: Your personal profile through which you access our services or parts thereof.
The Store: The store, which we may also refer to with pronouns such as we, us, or other first-person pronouns, and you can access it here: yuyafoods.com
Service: The services provided by the store to you, whether for a fee or without any charge.
Products: Refers to what we display for sale in this store.
Orders: Refers to ordering a specific product we sell in our store.
Cookies: Small files placed on your device containing information about your site usage and activity.
Device: The device from which you accessed our store, whatever its type.
Personal Data: Any information relating to any individual that can reveal their identity.
Third Party: Any party we cooperate with to improve our services and deliver them to you satisfactorily.
You: Or any pronoun referring to any individual, company, partner, or their representative who uses this store, its services, and products.
Data We Collect
Personal Data
When using our store, we may ask you to provide us with specific personal information that enables us to communicate with you, such as your email, first and last name, phone number, home address, and postal code. We will only ask for your credit card information at the time of payment for the service.
Usage Data
This is data we collect when you use the service, such as your device's IP address, browser type and version, pages of our services you visit, visit time, time spent on them - all this data is collected for analysis and security purposes only.
When you access the service via mobile phone, tablet, or computer, we may automatically collect this information, including but not limited to the type of device you accessed from, its unique identifier, IP address, operating system, internet browser type you use, and other data.
Data from Third Parties
Because our store allows you to create your account through Google and some social media platforms as external parties, if you decide to log in through Google, Twitter, or Facebook, you grant us the right to access and collect basic data associated with your account such as your name, address, activities, and contacts associated with the account.
You also have the option to share other data of your choice, and if you provide it to us, you give us the right to use, store, and share it in a manner consistent with our privacy policy and our ongoing care for your data and our obligations to protect you.
Tracking Technologies and Cookies
We use cookies and tracking technologies to know the preferred places you visited on our store and try to improve our services and develop our products to meet your desires, by storing certain data and information. Technologies we use may include:
Browser Cookies
A cookie is a small file placed on your device to help you access the site and improve the services we provide to you. You can direct your browser to refuse it or send it when you like. However, if you don't want to place these files on your device, you have complete freedom to do so, but this may prevent you from using some of our services.
Storage Cookies
You may find in some of our services a type of cookie that collects and stores information about your preferences or activity within our store and your preferences for our services. We would like to inform you that managing these files is not done like the previous type but can be deleted. Please read the guide to changing settings by disabling or deleting cookies here.
Web Beacons
Certain sections of our service and our emails may contain small electronic files known as web beacons, also referred to as clear gifs or single-pixel tags. These beacons allow our store to count users who visited specific pages or opened a specific email, and we use them only to collect statistics and analytics and know the best-selling products, as well as to verify the integrity of servers and systems.
As for the purpose for which we use these types of cookies, whether necessary or secondary, these are the purposes:
Necessary Cookies
Managed by: Us
Purpose: They are necessary to provide you with services available through the store and to enable you to use some of its features. They also help authenticate user logins and prevent any fraudulent attempts to use user accounts. Without them, the services you request are not available.
Cookie Acceptance Notice
Managed by: Us
Purpose: To determine whether users have agreed to the cookie use policy on our store or not.
Functional Cookies
Managed by: Us
Purpose: These cookies allow us to remember choices you make when using the website, such as remembering login details or language preferences. The purpose of these cookies is to provide you with a more personalized experience and avoid having to re-enter your preferences each time you use the site.
Performance Tracking Cookies
Managed by: Third parties
Purpose: To track and collect information about visitor traffic to our site and how people use the store. We may also use these cookies to test new pages, features, or functions for our store to know user interaction with them.
For more information about our store's cookie policies and your options regarding them, please visit our Cookie Policy in our Privacy Policy.
Storing Your Data - When and Why?
Our store retains your data once you log into our site and consent to cookies, either to keep you logged into the store at all times or for purposes related to improving your experience and knowing what you prefer in our store and improving it for you and providing a better experience that satisfies you. In short, we will keep your data as long as this is necessary for the purposes set out in this Privacy Policy, and we never use it except to the extent necessary that benefits you and us because, above all, we have legal obligations to protect our customers' data.
Transferring Your Data - When and Why?
Your information, including Personal Data, is processed in our company's operating offices or any other places where parties involved in the processing are located so we can serve you. This means this information may be transferred to or kept on devices located in a geographical area different from yours with different laws. Your consent to this Privacy Policy followed by your submission of this information represents implicit consent to this transfer.
We will take all necessary steps to ensure your data is handled securely and in accordance with this Privacy Policy, and no transfer of your Personal Data will be made to an organization or country unless there are adequate controls to protect your data and other personal information.
How We Will Use Your Data
Let's agree and assure you that our store is committed to using your data only within a limited and narrow scope and within the framework of what we should use your data for to meet the following needs:
- Maintaining and developing our services by monitoring user behavior toward them.
- Managing your account as a service user, where your data enables us to connect you to your accounts, operations, and various functions available to you as a registered user.
- To maintain compliance with the pledge and contract between us and you as a purchaser of our services and products or any other contract you entered with us.
- To contact you and update your information regarding your orders via email, phone calls, SMS, or other similar forms of electronic communications, or to notify you of offers that may interest you, or any other contracted information services or security updates. You can also contact us through these means in a reciprocal communication process between us and you. If you receive any unwanted messages, we will be happy to receive a message from you via the following email: info@yuyafoods.com
- To deliver your orders and commit to bringing them to you at the same data you provided without ambiguity or confusion or any errors of any kind.
- We may also use your information and data to conduct internal evaluations or develop mergers, liquidations, restructuring, dissolution, sale, or total or partial transfer of our assets as an ongoing establishment or about to declare bankruptcy, where data is among the things transferred to the purchasing company.
- To evaluate or conduct a merger, liquidation, restructuring, reorganization, dissolution, sale, or other transfer of some or all of our assets, whether as an ongoing concern or as part of bankruptcy or liquidation, or similar procedure, where the Personal Data we hold about users of our service is among the transferred assets.
- For other purposes, such as extracting analytical reports and identifying our audience's trends and preferences to come up with the best mechanism by which we can promote our products that you love and ensure our deals are before your eyes.
Sharing Your Data - Why and With Whom?
With Service Providers
We will need to share your data and personal information with service providers to process payment issues, for example, to contact you, or to deliver the shipment to you through a shipping company.
During Company Liquidation
We will also need to share your data when our store is liquidated, its assets or part thereof are sold, when seeking financing, or during merger negotiations because the process of transferring your data is within the framework of the liquidation agreement or ownership transfer.
With Affiliate Companies
We may also share your information with companies affiliated with us, and in this case, we are committed to asking those companies to respect our privacy policy in protecting your data. The term companies includes any company that follows the parent company, its branches, project partners, or other companies we control or are under joint control between us and others.
With Business Partners
To offer you better promotional offers and integrated services, we may also share your information with our partners and allies with whom we try to reach products, services, or promotional offers that satisfy you.
With Other Users
When you comment or perform any interaction where you share personal information, others will see it as long as the place where you commented or interacted is public, and thus this information will be displayed to all users. Also, if you share your username and password in any way with others, they are exposed to accessing your account, seeing your data, and knowing your activity.
After Your Consent
We may disclose your personal information for any other purpose as long as this is done with your clear consent.
We will never disclose your personal data except in the following cases:
Business Transactions
Whether with third parties we cooperate with to perform services and deliver the product to you with a satisfactory experience, or if we engage in a merger, transfer, acquisition, or asset sale, your personal data may be transferred, but before we do, we will send you a notification.
Law Enforcement
Under certain circumstances, we may be required to disclose personal data of some people under legal authorities. In this case, if you are a party to a legal violation concerning us, we may provide your data if requested.
For Other Reasons
We may disclose your personal data in good faith if we want your legal compliance with the contract between us and you, to defend our rights and property, in case of investigating a service we provide, to protect your personal safety, or for protection from legal liability.
Protecting Your Data is Our Priority and How We Protect It
The security of your personal data is extremely important to us and cannot be compromised or neglected. In the internet world full of web vulnerabilities, we try as much as we can to commit to the strongest security means and use means that ensure this as much as we can, but we cannot in any case guarantee 100% security in light of these vulnerabilities, nor can anyone.
How Will Those We Cooperate With Process Your Data?
Companies or third parties we cooperate with can access, collect, and store your personal data according to their privacy policy as follows:
Analytics
We are pleased to inform you that we may use some sites that improve the efficiency of our site analytics and services to monitor and develop their performance to satisfy you through these tools:
Google Analytics
An online analytics service provided by Google for websites to track and analyze their service visit traffic. Therefore, Google may use the data it collected to track and monitor customer performance within the store only for purposes related to improving our analytics and advertising performance and customizing it more.
We would like to inform you that you can simply unsubscribe from making your activity available to Google Analytics services by installing the browser add-on to disable Google's tracking of your performance in the store and limit the sharing of this data about your activity and visits.
For more information about Google's privacy practices and policies, please visit their web page via this link.
Google Tag Manager
You can view their privacy policy here.
Facebook Pixel
You can learn about their privacy policy here.
Payments
Because we may offer paid services, in case of payment we process the operation through an external party that verifies the validity of your card data. Please note that we will never store or collect your payment card details, but we provide this information to a third party subject to its own privacy policy, and the processing of that payment operation is subject to high-quality security systems, which is a joint effort of Visa, Mastercard, American Express, and Discover companies to ensure secure processing of your payment information. Here are some tools we also use:
Stripe
You can view their privacy policy here.
PayPal
You can view their privacy policy here.
Fawry
You can view their privacy policy here.
Please note that when you request our services and try to pay for a product or service in a bank transfer, we may ask you to provide information to facilitate this transaction and verify your identity, which is information related to the security of your banking transactions.
Children's Privacy
The services and products we provide are not directed in any way to children under the age of thirteen, and we will not knowingly collect information about children under this age (13 years) without verifying parental consent. If you know that we have inadvertently collected data about people under this age, please contact us to correct this matter on our servers immediately.
Links to Other Sites
Our service may contain links to other sites that we do not manage or operate. Therefore, we would like you to know that if you are directed from our site to another site's link, we advise you to read their privacy terms, because we have no control over these sites, nor do we bear any responsibility for their content or practices as long as they are not within our ownership scope.
If This Privacy Policy is Updated
Because we may update it from time to time, but the important thing is that we will notify you of this matter before any changes to it either via email or with a prominent and clear notice on our service pages, before we start implementing these changes.
We also advise you to review this policy from time to time periodically to know what changes or updates have occurred to it.
Have a Question? Send It to Us
Dear reader, we love to hear from you always. If you have any questions about this Privacy Policy, you can contact us either:
Via email: info@yuyafoods.com
Or by visiting this page: yuyafoods.com
Or by direct call: 01113526300